Auburn Public Health Center

Desiree Noel 9 months ago

I had an appt scheduled for the 8th and waited for the call, not only did they not call but they cancelled my benefits.

Tabitha Lanier 2 years ago

I don't know if anyone is aware of this but vitalchek, the link listed to order online, is a scam. Please do not use this "company" to order your death or birth certificates. So many people, myself included, have been scammed by them. They make it seem that this is a very real company by giving you order number and pin number but no one answers the phone numbers they provide and will give you the run around if you email them.

Diana Ramirez 2 years ago

I'm writing what it seems to be a very common issue with this office location. I've previously missed a phone call appt in Sept. due to personal issues, I was then pushed into October for my next phone appt. I had no issues with this. I understood and accepted it. The date of my next appt. I received no phone call, no voicemail. I've called several days in a row to get in contact with the office and left them a voicemail as well. None of which were acknowledged with the front desk. I was repeatedly told by her that I've received many calls from them and 2 voicemail were left between 2 days. October 30 ( day of appt & Oct 31st). On my phone record, I have zero missed calls and NO VOICEMAILS from Auburn WIC. But i am accused of sharing false information since they have "notes" and they are correct. I've never had any issues receiving calls or voicemails from them in the past 4 years. So it is interesting, now im pushed out 1 1/2 month again. I was supposed to receive a call from a supervisor ,and go figure, never received that either. For an establishment that is supposed to help families and women, this location is far from it with its lack of care for its clients and basic custo

Alex 2 years ago

I came here for an appt that was at 12:40, took them 30 extra mins to room me. I was a little frustrated because I had prior engagements. So I asked the receptionist how long it would be and she informed me the doctor was behind so probably about a hour. I waited because I didn’t have time to come the next day. I was a little irritated because of the miscommunication with who I scheduled with and the person I was speaking to at the office. I ended getting an exam and I guess the doctor wasn’t too happy with me over the interaction with receptionist because she shoved the speculum very aggressively in me and it hurt. Never have had that experience before. I don’t recall her name but she was short with graying hair and an accent. Might not want to schedule a visit with her since she can’t seem to remain professional and took her frustrations out on my insides.

Shanice Gayden 4 years ago

Everyone’s nice, but why isn’t anyone answering the phones at the front desk each time I call? I hate having to rely on someone calling back because sometimes I step away from my phone, and it seems like stuff gets dragged out when all I want to do is schedule an appointment. Of course, I consider how many calls you guys might get each day, just wish there was a better system set up where I wouldn’t have to stare at the phone until I get a call.